Welcome to the Honda Family: The New Car Clinic

Every two months, at Ken Garff Honda of Orem, every customer that has purchased a brand-new or like-new Honda is invited to The New Car Clinic.  The New Car Clinic is hosted by the Service Department and held in the Service Drive.

I spotted rows and rows of folding chairs when I arrived for the evening meeting.  I was handed a packet of information, as well as a notepad and a pencil for jotting down information.  Every customer who came was provided a catered dinner,  and families were welcome.  One ticket per family was entered into a drawing to win a 40" TV.

Ed Pasqule. the Service Manager, opened the evening, by introducing his team.  Then different team members took the time to walk all of these new customers different aspects of the service department and made sure they knew how to take care of their cars.

Kyle, a service writer, was first and began by saying, "How many of you just bought your first Honda?"  Several hands went up and he smiled and said, "Welcome to the family--the Honda family and the Ken Garff family."

Then he talked about Honda of Orem's amenities which include:

• Express Service for fast services with no appointment necessary.  
• Oil Change with hand car wash
• Air in your tires
• Tire rotations
• State Emissions
• Flat Tire repair
• Waiting Area
• fruit basket
• popcorn
• soda machine
• coffee and hot cocoa maker
• TV's
• Child's play area w/ movies
• Shuttle Service, so you can drop off your car and get back to work.

Matt, in parts, talked about the importance of not losing your key (in each key is a transponder chip that "talks" to the computer in your car allowing it to start), parts you can buy to protect your car (think trunk tray and floor mats) and why you should buy a Honda battery (not only is it cheaper than the after market replacements, Honda gives you a 100 month warranty).  Matt also mentioned that by clicking on "Parts" on the Honda of Orem web page, you're instantly connected to coupons for parts you may need.

Scott, one of the service managers, talked about the Garff Care program with it's free roadside assistance along the Wastach front, free jump, free gas rescue and free I-locked-my-keys-in-my-car rescue.  He also talked about the Maintenance Minders and how Hondas now average 5000 miles between oil changes. 

Scott also talked about how Honda built their seat belts to be able to keep carseats locked in and how Ken Garff cares for the community with their Keys to Success and Road to Success programs.  Ken Garff also supports military with a discount on service--just show your military ID.  

After all that, they opened it up for a question and answer session with Scott and Ed answering any questions customers had.  Then, finally, the drawing for the TV, with one lucky customer getting to take that TV home. 

Not only does she own a brand-new Honda, she's also got a giant TV!

Meanwhile, beautiful dessert trays had been brought out, and customers selected desserts and asked any further questions of the service team.  One customer had been having trouble syncing her blue tooth with her phone and a service tech headed out the door with her to help her get that connected right then.